IT Support Specialist

HQ Platinum

Full-time monterrey, monterrey Other-General

Posted:

June 05, 2026

Location:

monterrey, monterrey, Mexico

Job Description

                    Requirements  Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field. 
Minimum of 2–4 years of experience in hardware and software technical support. 
Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management. 
Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools. 
Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi‑Factor Authentication (MFA), and user lifecycle management. 
Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential. 
Effective communication, customer service orientation, and ability to document technical procedures. 
 Main Responsibilities  Resolve user requests and incidents via tickets, ema...
                

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Job Overview

Job Type: Full-time

Location: monterrey, Mexico

Posted: June 05, 2026

Deadline: July 15, 2026