IT Support Specialist

IT Support

Salary Range: $866 to $1,213 per month

Join a leading IT and MSP company known not only for its technical excellence but also for fostering a positive, team-oriented work environment. In this role, you'll be a key player delivering L1 support across a wide range of systems, ensuring fast, reliable service for both general users and VIPs.

What You'll Do:

• Provide IT support through voice and chat channels.
• Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS).
• Manage Windows Servers and utilize ConnectWise or other ticketing systems.
• Handle user creation/termination and application installations.
• Set up printers and resolve internet down issues.
• Configure and troubleshoot Office 365 and Office suite applications.
• Handle VIP ticket requests and priority user support.
• Recover and restore files (both locally and in ...