IT Support Specialist

The Berkshire District Attorney’s Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations, laptops, printers, peripherals) and delivering essential end-user training. *User & System Administration* •Manage user accounts via Active Directory and Exchange Admin Center. • Provide Windows 11 and Office 365 training and troubleshooting. • Build, maintain, and deploy desktop/laptop system images. • Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec). *Hardware & Infrastructure Support* •Handle procurement, installation, and deployment of new computer equipment. • Diagnose and resolve hardware, software, and network connectivity issues. • Coordinate with LAN/WAN administrators to resolve network problems. • Manage, track, and order hardware/software assets and IT supplies. *Operational & Media Support* •Deliver courtroom media presentation support in partnership with the Communications Spe...