IT Support Specialist Role at REDspace

Enhance IT operations as an IT Support Specialist at REDspace, based in Bedford, NS. Deliver outstanding support for client applications and internal systems in a hands-on environment.
In this multifaceted role, you will be responsible for troubleshooting user issues with hardware and software while ensuring effective communication across teams. Your three years of experience in helpdesk support will contribute to efficient problem resolution and user training. Engage with developers to create optimal solutions for recurring challenges.
Key Responsibilities:
• Provide technical assistance to end users daily
• Monitor support inquiries and Slack channels
• Train users on utilizing software and hardware
• Manage new asset rollouts and lease returns
• Document support procedures and processes
Requirements:
• Three years’ experience in end-user support
• Familiarity with MacOS and Windows
• Strong analytical and problem-solving capabilities
• Excellent c...