It Support Specialist

OverviewFirst Brands Group is hiring for an IT Support Specialist On Site located in San Luis Potosí, Mex.The IT Support Specialist On Site will assist byProvide technical support in a Microsoft environment to internal users, ensuring the proper operation of IT equipment, applications, and services.The role involves handling incidents, configuring devices, managing user accounts, and escalating cases when necessary.Job Duties and ResponsibilitiesTroubleshoot and resolve technical issues related to hardware, software, networks, and peripherals.Install, configure, and maintain computers, printers, and mobile devices (Android and iOS).
Manage users and groups in Active Directory.Document incidents and solutions using ticketing/Service Desk tools.Escalate complex issues to higher-level support or external vendors.Support IT infrastructure and technology upgrade projects.Ensure compliance with IT security policies and best practices.Provide basic guidance and training to users on eff...