IT Support Specialist (Security)

Position Overview

We’re looking for a proactive IT Support Specialist to manage Microsoft Intune administration, device security, and operational support at our site. This role combines technical expertise with customer service, handling incidents, service requests, and change management while providing hands‑on helpdesk and field support for IT projects and day‑to‑day queries.

Key Responsibilities

• End-User Support: Provide timely assistance via tickets (Teams, email, phone) for IT issues, requests, and “how‑to” inquiries.
• Incident & Request Management: Monitor, log, and resolve issues in line with ITIL standards and SLAs, ensuring customer satisfaction.
• Escalation & Collaboration: Escalate unresolved issues to 2nd/3rd level support and engage vendors when necessary.
• Security & Compliance: Work closely with the IT Security team on security incidents and ensure compliance with security protocols.
• Reporting &...