IT Support Specialist (Service Desk) (a)

IT Support Specialist (Service Desk) (a)

What you're going to do

We are looking for an addition to our interdisciplinary and international Service Desk team at our headquarters in Zurich. In this role, you are the first point of contact for IT queries from our employees at all locations worldwide. You will make a significant contribution to high service quality and customer satisfaction and ensure compliance with our service levels. In close cooperation with experienced system administrators and engineers, you will continuously deepen your expertise in modern technologies. At Adnovum, we don't just expect people to follow processes – we value people who think for themselves, develop pragmatic solutions, and consistently focus on service. You will be responsible for the following tasks:

• First and second-level IT support for Adnovum employees at all our locations
• Hardware and software support, including laptop installation and set...