IT Support Specialist

Company Overview A global medical device leader, committed to innovation, operational excellence, and delivering high-quality support to internal stakeholders across the region. Job Summary The IT Support Specialist provides advanced technical support and maintenance for end-user computing environments, ensuring effective IT resource use and service delivery aligned with SLAs across Southeast Asia. Responsibilities Install, configure, maintain, and troubleshoot hardware, software, computers, printers, and peripheral devices to optimize IT resource utilization Deliver technical support for assigned applications, systems, databases, and IT services while meeting service level agreements (SLAs) Monitor and manage incoming support requests through ticketing systems, escalating urgent issues to appropriate teams promptly Provide phone support according to assigned rotation schedules to ensure continuous user assistance Collaborate with internal departments and Global IT teams to implement, ...