IT SUPPORT SPECIALIST

IT SUPPORT SPECIALIST

Location: Vevey, Switzerland

Type: Dispatch/ Part time

Hours: (10-20) Hours Per week

Skills:

We are hiring an IT Support Specialist in Switzerland. If you’re passionate about IT support and troubleshooting, we’d love to hear from you.

Responsibilities:

1. Provide first/second level contact and problem resolution for customer issues.
2. Work with third-party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Have basic knowledge of the Mac operating system to support Apple PC users.