It support specialist: voip, crm & network security

Key Responsibilities
Provide hands-on IT support to employees in Cape Town office (hardware, software, network troubleshooting). Install, configure and maintain Vo IP systems (e.g., 3 CX, Asterisk) Administer and support CRM platforms, ensuring system performance and access management. Monitor and maintain firewalls and network infrastructure to uphold security and compliance. Maintain and troubleshoot workstations, printers and network-connected devices. Handle software installations, upgrades, and ensure all systems run efficiently. Document IT processes, configurations, incident resolutions and create user-friendly technical guides. Collaborate with external vendors and service providers when needed. Requirements / Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field. 2-3 years of relevant experience. Strong problem solving skills and the ability to diagnose and resolve technical issues independe...