IT Support Specialist

Overview

BCIC Swiss GmBH | Best Connect International Company is looking for a full time on-site IT Support Specialist job in Switzerland

Location

Wollerau, Switzerland

Type

3-4 months Dispatch schedule

Hours

4 hours per day (9:00-13:00)

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows Cisco Jabber is another authorized desktop application.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computer...