IT Support Specialist

IT Support Specialist

Location: Zurich, Switzerland

Type: Dispatch, On-site

Hours: 10-20 hours per week

Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) IT Support Specialist in Switzerland.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and ...