IT Support Specialist/Help Desk Tech

• Respond to and resolve IT support tickets
• provide first-line support for:
• Login issues
• Password resets
• MFA issues
• Email and application access
• Escalate complex issues when necessary

User & Account Management

• Create, modify, and disable user accounts in Active Directory
• Assign appropriate permissions to shared drives and folders
• Set up and manage email accounts (Microsoft 365 and/or Google Workspace)
• Support onboarding and offboarding of staff

Email & Productivity Tools

• Support Microsoft 365 (Outlook, Word, Excel, Teams)
• Assist with email migration projects (e.g., Outlook/Exchange to Google Workspace)
• Manage licenses for Microsoft and Google products

Desktop, Printer & Network Support

• Configure printers on the network and troubleshoot connectivity issues
• Support Windows desktops and laptops
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