IT Support Technician

The Abbotsford Police Department, with staff strength in excess of 300, is committed to making Abbotsford the safest city in BC. Through continuous improvement and innovation, we strive to provide the highest quality of service to our growing community.

The IT Support Technician is a full‑time exempt position providing user support and customer service on agency‑supported computer applications and platforms. The position is responsible for troubleshooting problems and advising on the appropriate action to support Departmental goals and objectives.

Key areas of responsibility:

• Provide first‑level helpdesk support by receiving, entering, assigning and prioritizing user requests in the helpdesk database.
• Investigate and resolve software and hardware problems with users in person, by telephone, by email and/or remote desktop control.
• Install, maintain, and troubleshoot hardware and software systems, including but not limited...