IT Support Technician

The IT Support Technician II provides both frontline and advanced technical support to end users, supporting day-to-day IT operations across endpoints, identity systems, and Microsoft 365 applications. This role handles a combination of Tier 1 and Tier 2 incidents and service requests, including workstation and hardware support, onboarding and offboarding tasks, and endpoint troubleshooting. The technician also supports IT security workflows (such as MFA and phishing response), helps maintain patch compliance, and contributes to small projects and operational improvements. The technician owns support tickets end-to-end, from intake through resolution, including escalation coordination and user follow-up. Support operations are delivered using Atera for PSA/RMM and ticket management.

Salary Range: $65,000 - $75,000 (non-exempt/hourly position).
Responsibilities
Tier 1/Tier 2 End User Support:

+ Provide onsite and remote support for end users across desktops/lapt...