IT Support Technician

Annexure A – Job Description

ROLE PROFILE

Job Title:

IT Support Technician

Reports to:

IT Manger

Department:

IT

Location:

Durban, Manchester Park

PURPOSE OF THE ROLE

To support the SSA Region with IT Support service delivery to ensure a compliant and secure environment for the region to operate.

RESPONSIBILITIES / ACCOUNTABILITIES

Key Responsibilities

• Provide technical assistance and support to end-users in person, over the phone, or via remote access tools.
• Diagnose and resolve hardware, software, and network issues for computer systems, printers, and other peripheral devices.
• Install, configure, and troubleshoot operating systems, applications, and software updates.
• Set up and maintain user accounts, passwords, and permissions in accordance with company policies.
• Assist with the deployment and maintenance of IT infrastructure, including servers...