IT Support Technician

Job Description
Insight Global is looking to hire an IT Support Technician to sit in Toledo, OH. The IT Support Technician is responsible for analyzing and troubleshooting computer technology issues for employees, fulfilling new hardware, software, and peripheral requests, and supporting other IT resources with project-based initiatives. This role serves as a first point of contact for technical issues across the organization and, at higher levels, assists with escalated support. Support may be provided in person, remotely, via email, or over the phone. All work is tracked through an enterprise service desk system.

Responsibilities:
- Serve as the first point of contact for technical issues throughout the organization; escalate issues as appropriate and assist with escalated support at higher levels.
- Perform on-site and remote technology setup, troubleshooting, and support, including computers, network devices, AV equipment, and software installations.
- Build, c...