IT Support Tier II or III

Description
We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting.


Responsibilities:

• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.

• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.

• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user servic...