IT System Support Engineer

Job Description:

Responsibilities:

• Provide onsite maintenance support, including troubleshooting, corrective and preventive maintenance to maintenance customers
• Provide remote maintenance support
• Perform firmware updates
• Provide onsite/remote standby as and when if required
• Installation support for servers and storage system
• Knowledge of System OS
• Meet contractual SLAs
• Assist to monitor and propose spares requirement/replenishment
• Liaise with multi parties, such as customers, OEM, vendors,  PM and sales etc.
• Provide incidents reports
• Update case report promptly and accurately

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years experience as an IT System and Maintenance Engineer or similar...