IT Systems and Network Specialist

About The Role

This role is responsible for the design, deployment, maintenance, support, and security of DMCL’s IT infrastructure, including workstations, servers, networks, and cloud services, and plays a key role in ensuring the reliability, scalability, automation, and security of DMCL’s IT environment. This role contributes to team and organization development by offering mentorship and expert technical guidance on complex issues. This is a full‑time, in‑office position based in Vancouver. This role reports directly to the IT Systems Manager.

How You’ll Make a Difference

• Create and maintain an atmosphere of customer service excellence
• Provide technical support and guidance to other IT staff by handling escalated IT tickets/support issues
• Diagnose and solve incidents or technical problems through root cause analysis and remediation of application issues; manage problem escalation and solution tracking
• Contribute ...