IT Technical Support Associate Analyst

Main duties and responsibilities:

• Provide technical support to onsite and remote users.

• Manage / monitor IT Service Desk Incidents via call management system.

• Prioritize and allocate within IT Support teams all requests.

• Manage User system access for various applications.

• Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.

• Ensure all incidents are managed in accordance with targets set out in SLA.

• Escalate any issues/ outages to IT Service Desk Manager.

• Work as part of a shift rota.

• May be required to work as part of an on-call rota.



Required Skills (Essential):

• Three years within support team.

• Windows 11 support and build experience. ( both OS and pc hardware)

• Citrix Support experience

• Active Directory experie...