IT Technical Support

Strategic Networks, Inc.

Full-time , Pampanga, Philippines, Pampanga IT & Technology

Posted:

March 03, 2026

Location:

, Pampanga, Philippines, Pampanga, Philippines

Job Description

Works hand-in-hand with Field Support Engineer, Dispatch and Service Desk team in attending and resolving all service request assigned per region/ area. 
Technical focal point, escalation for any question/ issues raised by Field Support Engineers during an on-site activity. This may require working outside business hours. 
Remotely or guide installations on our client’s IT Shared System. 
Respond and resolve incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineer within theagreed SLA’s. 
Monitoring equipment, preparing purchasing requests for materials needed for each project and writing daily and monthly reports regarding maintenance work provided. 
Escalate service issues that cannot be completed within agreed Service Levels. 
Acts as hands and eyes for all network and server related requests or incidents. 
Maintains all I.T. equipment’s at client’s stores and offices by conducting pr...
                

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Job Overview

Job Type: Full-time

Location: , Pampanga, Philippines, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026