IT Technical Support Specialist

The IT Technical Support Specialist provides frontline assistance to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures smooth IT operations, maintains system reliability, and supports employees in maximizing productivity through effective use of technology.
What You'll Do
1.User Support & Experience
Provide timely technical support to end-users via onsite and remote channels.
Diagnose and resolve hardware, software, and network issues.
Guide users through solutions with clear, professional communication.
2.Systems & Infrastructure Support
Install, configure, and maintain operating systems, applications, and devices.
Perform preventive maintenance on laptops, printers, and IT equipment.
Monitor system performance and escalate complex issues when required.
3.Network & Connectivity
Troubleshoot LAN/WAN connectivity and support Wi-Fi, VPN, and remote access.
Maintain availability of ...