IT Technical Support Specialist

Pay or shift range: $74,500 CAD to $81,500 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

You will support JSI end users while administering and maintaining core identity, cloud, endpoint management, and data protection platforms. This role bridges frontline service desk support with hands on operational ownership of user services, messaging, device management, and cloud platforms.

You will act as administrator for Active Directory, Microsoft 365, Azure-based identity services, and endpoint management platforms, including Microsoft Intune, Autopilot, and ManageEngine Endpoint Central. You will work closely with the Service Desk team to support escalations, ensure platform stability, and maintain reliable and secure user services across the organization.

This role also owns backup, reco...