IT Technical Support Specialist

The IT Technical Support Specialist provides frontline assistance to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures smooth IT operations, maintains system reliability, and supports employees in maximizing productivity through effective use of technology.

What You’ll Do

1.User Support & Experience

• Provide timely technical support to end-users via onsite and remote channels.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through solutions with clear, professional communication.

2.Systems & Infrastructure Support

• Install, configure, and maintain operating systems, applications, and devices.
• Perform preventive maintenance on laptops, printers, and IT equipment.
• Monitor system performance and escalate complex issues when required....