IT Technical Support

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Assist with system installations and upgrades.
• Maintain and update documentation for support processes.
• Respond to user inquiries via phone, email, or in-person.
• Ensure timely resolution of technical problems to minimize downtime.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: Less than 1 year of experience in IT technical support.
• Skills and Competencies: Proficiency in SQL, problem-solving skills, and excellent communication abilities.
• Working Conditions: Office setting with flexible hours; may require on-call support.
• Qualities and Traits: Detail-oriented, customer-focused, and able to work under pressure.