IT Technician

Mission

Do you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, primarily at Level 2, as well as maintaining, developing, and ensuring the reliability of IT environments. You will work in a structured environment where cybersecurity and compliance best practices are becoming increasingly important.

In this position, you will have the opportunity to:

IT support:

• Provide technical support to users, with a focus on Level 2 incidents and requests
• Analyze, diagnose, and contribute to the resolution of technical issues
• Escalate or collaborate with the appropriate resources when required
• Provide ad hoc support on Level 1 requests, according to operational priorities
• Rigorously document incidents, solutions, and procedures in the tools in place

Equ...