Job Description
Job Objective:To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department.Responsibilities:Provide first-level technical support (Service Desk) to users.Diagnosticate and resolve hardware, software, and network problems.Install, configure, and maintain computer equipment.Manage incidents and requests through ticketing systems.Assist in the administration of systems and servers.Provide support for enterprise applications (ERP, databases, etc.).
Document procedures, solutions, and technical configurations.Requirements:1 year of experience as an IT Technician, Service Desk Agent, or similar role.Bachelor's degree in Information Technology, Engineering, or a related field.Excellent communication skills in English and Spanish.Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
Experience using systems such as:Windows 10 and 11Windows...
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