It Technician

**Essential Duties and Responsibilities**
- Installs and configures Windows based operating systems on workstations.
- Provides assistance in configuring and maintaining telephone systems.
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- Trouble shoot computer and printer hardware problems reported by end users.
- Trouble shoot basic network problems.
- Provides end-user training related to basic operation of computer systems.
- Assist in special projects as assigned by management.
- Documents, tracks, and monitors computer system problems to ensure a timely resolution.
- Create Network user accounts in Active Directory and Azure.
- Documents, maintains, upgrades, replaces, and qualifies hardware and software components and systems.
- Evaluates and installs patches as needed.
**Education and/or Experience**
Associates degree in a related discipline or equivalency.
1- 2 years' experience supporting windows environments in Active Directory and Office 365 environment.
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