Job Description
To ensure the optimal performance, security, and reliability of all IT and Multifunction Printer (MFP) and various company's system implementation projects for our clients. You will be responsible for delivering top-tier service, maintaining punctual and positive customer relations, and contributing to our team's efficiency and knowledge base.
Key Responsibilities
Perform repair, troubleshooting, and preventive maintenance for copiers and MFPs within assigned areas.
Install and configure printers, scanners, and network connectivity for new and existing users.
Monitor and maintain the security of clients' computer systems and networks.
Complete scheduled service tasks efficiently and within required service timelines, aiming for a 4-hour response time.
Maintain devices to work at optimum performances.
Serve as a knowledgeable technical reference for product inquiries and complex issues for pre‑sales support for clients and ...
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