IT Technology Services Specialist

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you’ll build**

+ As Operations specialist you will be responsible for:
+ Ensuring quality service delivery for customer requests
+ Planning, implementing and handling operations of new services
+ Working towards automating day to day operational tasks
+ Defining and tracking service KPI and SLA
+ Deescalating the running escalations
+ Handling the On-Call responsibilities
+ Driving projects and programs to implement GCO strategical topics