IT User Support Officer

About HFM:
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
Responsibilities:
As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to end-users, ensuring the reliability and smooth operation of desktop environments, telephony, network services, and peripheral systems. You'll be part of a global IT team dedicated to maintaining high service standards, minimizing downtime, and supporting the growing technological needs of the company.
Provide Level 1 and Level 2 IT support for desktop hardware, operating systems, and common applications, including both on-site and remote assistance.
Diagnose and resolve technical issues related to hardware, software, networking, and telephony.
Manage IT support tickets and maintain clear, accurate documentation of procedures ...