IT User Support Team Leader

**Date Posted:**

2026-04-01
**Country:**

Japan
**Location:**

Japan Otis Headquarters: Tokyo Sumitomo Twin Building East 13F, 2-27-1 Shinkawa, Chuo-ku, Tokyo, 104-0033 JAPAN

**Job Description — User Support Team Leader**

**Summary**

As the Leader of the User Support Team, oversee workplace operations, compliance, device management, and account administration to support end‑user productivity.

**Key Responsibilities**

1. **Workplace Compliance & Asset Management**

+ Conduct compliance assessments, including weekly leaver checks, AS400 batch job reviews, and system value reviews
+ Manage PCs: refresh cycles, model changes, return coordination, and asset ledger verification
+ Coordinate PC order quantities with ATOS

2. **Account & Access Management**

+ Grant access rights for AS400 business‑critical systems and create eLogistics accounts
+ Perform access rights reviews (Otis A...