IT USER SUPPORT TECHINCIAN II

The Riverside County Information Technology Department has an opportunity for an IT User Support Technician II in Riverside.
The selected candidate will have proven expertise and knowledge in troubleshooting IT hardware and software problems and providing solutions.
Responsibilities will include researching, planning, installing, configuring, maintaining and upgrading hardware, operating systems and department applications that are critical for County success.
The candidate will continually provide guidance in the use of operating systems and departmental applications on tablets, smartphones, laptops and desktops requiring strong organizational skills.
Extensive knowledge and proficiency with Windows Active Directory, ServiceNow, Microsoft Exchange and Office 365.
The RCIT Department seeks candidates who have excellent customer service skills developed in a Help Desk and/or Service Desk role; understand how to successfully navigate and deliver results f...