Italian Customer Support - Athens, Greece

Cross Border Talents is looking for Italian speakers to work in Athens, Greece.

Your role:

Respond and record consumer inquiries/questions raised through free phone lines for customers;

Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

Troubleshoot through the use of open questions, support documents, and system training;

Offer recommendations to common problems or frequently asked questions.

Requirements

High School Diploma or Higher

Native/Fluent Italian;

Good level of English, C1;

Writing speed: 20 words per minute

Active Listening

Good Problem Solving Skills...