Italian Speaking Customer Agent For FinTech Company - Work In Greece

Mercier Consultancy MD is looking for a dynamic Italian Speaking Customer Agent to join our team in Greece, providing support for a leading FinTech company. If you are passionate about finance and technology, and love helping people, this is the perfect opportunity for you. As a Customer Agent, you will assist our Italian-speaking clients with inquiries regarding our financial products and services, ensuring they have a seamless experience.

Key Responsibilities

• Deliver exceptional customer support in Italian through various communication channels including phone, email, and chat.
• Guide customers through financial service inquiries, product features, and technical assistance.
• Maintain accurate records of customer interactions in our CRM system.
• Effectively resolve customer issues while striving for high satisfaction rates.
• Collaborate with cross-functional teams to enhance customer experience and process efficiency.