Italian Speaking Customer Service for Digital Wallet Provider - Work In Greece

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives for a leading Digital Wallet Provider, with the unique opportunity to work in Greece. This role is ideal for individuals who are passionate about technology and fintech, and who excel at delivering exceptional customer service. As a representative, you will assist customers in managing their digital wallet accounts and addressing their inquiries in Italian.

Key Responsibilities

• Manage customer inquiries regarding digital wallet services, features, and account issues via phone, email, and chat in Italian.
• Provide detailed guidance on setting up and using digital wallet functionalities.
• Assist customers with security concerns, troubleshooting, and transaction inquiries.
• Resolve customer complaints and issues effectively to ensure a positive user experience.
• Accurately document customer interactions in the CRM syst...