iTero Customer Service Representative (Pipeline Req)

About this opportunity

Responsible for effectively, efficiently and promptly handling doctors’ inquiries, requests and complaints regarding the Scanner available services or products and related services, via phone calls and/or emails to achieve customer satisfaction. They are focus on pursuing first call resolution, by using their knowledge or reaching out to the support staff as needed. In this role, you will… Respond to requests, questions and issues received from customers via phone and/or email; regarding topics like: submission process, scanning assistance, account management, Order status (cases, fulfillment items, Scanners), remill, redirects, general inquiries on our products, and others; to achieve great customer satisfaction Ensure timely resolution to customer contact issue whether it is an e-mail, inbound or outbound call. Update and complete tasks that have been assigned by the managers, aside from those received via phone or email; such as complaint ...