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ITIL PROFESSIONAL

Red Reply
Full-time Katowice, Silesian Voivodeship Computer Occupations
Posted:
June 11, 2026
Location:
Katowice, Silesian Voivodeship, Poland

Job Description

  • Lead and manage IT service operations, ensuring alignment with ITIL best practices.
  • Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
  • Manage day-to-day operations of IT services, ensuring high availability, performance, and stability.
  • Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal and external stakeholders.
  • Ensure effective IT service continuity and disaster recovery planning.
  • Collaborate with technical teams to ensure that service management processes support business needs, aligning operational efficiency with corporate goals.
  • Provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.
  • Track and report on key performance indicators (KPIs) for IT operations and service delivery.
  • Manage vendor relationships, ensuring that...

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    Job Overview

    Job Type: Full-time
    Location: Katowice, Poland
    Posted: June 11, 2026
    Deadline: July 21, 2026