ITO Support Engineer (MS O365)

1. Support digital workplace solutions and endpoints
2. Working knowledge of on-premises Active Directory & Azure Active Directory (Entra).
3. Working knowledge in employee onboarding & offboarding
4. Experience in supporting users for Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
5. Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
6. Familiar with unified endpoint management solutions, including Intune and Defender
7. Familiar in supporting Windows 10 & 11 administration and security patching.
8. Ensure services provided adhere to service level agreement.
9. Familiar with ticket handling solutions (Service Management tool)
10. Communicate user needs, priorities and customer satisfaction.
11. Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
12. Provide knowledge...