ITOM Engineer

Role Summary:
The ITOM Tools Engineer is a subject matter expert responsible to design, deploy and manage end-to-end infrastructure monitoring, event management, and automated remediation processes across IT systems using tools like BMC Helix or OpenText.
Key Responsibilities:
• Implement, and manage end-to-end infrastructure monitoring, event management, and automated remediation processes across IT systems using tools such as BMC Helix and/or OpenText.
• Capture, maintain an accurate and up-to-date Configuration Management Database (CMDB), ensuring it is fully integrated with live discovery tools and IT systems inventory.
• Integrate and operate automated discovery tool such as BMC Helix Discovery / OpenText UCMDB to identify, classify, and map IT assets.
• Build and maintain CI models and service topologies to support event correlation and impact analysis.
• Collaborate with infrastructure, cloud, and application teams to validate discovery data and remediate ga...