ITSM Analyst: Drive Incident & Service Improvement (Hybrid)

A leading IT consultancy in Montreal is seeking an Analyst for IT Service Management. This role involves oversight of Incident, Request, Change, and Problem Management functions, requiring at least three years of relevant experience. Strong bilingual skills in French and English are mandatory, coupled with a Bachelor's degree in a relevant field. The successful candidate will improve processes, enhance user experience, and ensure timely issue resolution. This position offers flexibility with a hybrid work model and competitive salary range of $75K to $90K.
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