ITSM Incident Response Analyst

**Overview**
**Job** **Title:** ITSM Incident Response Analyst
**Location:** Remote
**Type:** Independent Contract - Corp to Corp/1099
**Start** **Date:** ASAP
**Pay Rate:** $30-48/hr (Independent Contract)
**Contract Length:** through August 31
**Responsibilities**
Serve as a member of the ITSM Service Now Incident Response team as an Analyst supporting the Incident Response Management team:
+ Support and respond to incidents working with the the Service Desk and Desktop support teams
+ Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT application
+ Assist with managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders
+ Ensuring that our ITIL aligned Incident Management processes are fo...