Job Description
The IT Service Manager communicates and implements standard ITSM processes including incident, change, and problem management. S/he brings ITIL principles, theories, and concepts related to requirements, data, usability, and process analysis for incident and change management, CMDB, asset, software licensing, and contract management.
This position requires a strong understanding of cybersecurity principles, risk management, and compliance frameworks.
You will play a critical role in evaluating and mitigating cybersecurity engineering risks, ensuring adherence to legal requirements, regulations, and industry standards, and supporting a regulated manufacturing and health field environment.
- Solid understanding ITSM principles, promoting ITIL best practice across the full life cycle of services.
- Collaborate with internal teams, including IT, legal, HR, supply chain, governance and compliance, to define and implement appropriate controls and safeguar...
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