ITSM Lead

Company Description
Whitehall Consulting is dedicated to shaping organizations by driving excellence through its core consulting services, including Lean Six Sigma, Program and Project Management, Change Management, Organizational Development, and Leadership and Innovation. Founded on principles of continuous improvement, Whitehall strives to empower businesses with creative solutions and data-driven strategies. Operating with a vision of transformation, the organization aims to build impactful outcomes for its clients. Whitehall Consulting is committed to fostering growth and innovation to elevate organizations to their highest potential.
Role Overview
The ITSM Lead / ITSM Manager is a strategic and hands-on role responsible for establishing, governing, and continuously improving the organization's IT Service Management (ITSM) capability. This role ensures consistent adoption of ITIL 4 practices, drives service maturity, and provides oversight across Change Enablement, Contin...