ITSM Lead — ServiceNow & 24x7 Incident Expert

Resideo in Tijuana is seeking an IT Service Management (ITSM) Manager to oversee core ITSM processes like Incident and Change Management through ServiceNow. You'll ensure service stability, customer satisfaction, and operational discipline across the enterprise.

The ideal candidate has 3-5 years of experience with ServiceNow, overseeing major incidents, and a strong ITIL understanding. Resideo offers a hybrid work model with competitive benefits and opportunities for professional growth.