ITSM Process Lead

Position Description
ITSM Process Lead
Services - Managed Service Delivery - Service Enablement
Line of Business:
Department:
Position Profile:
Position Purpose:
Services
3
Managed Service Delivery - Service Enablement
The primary purpose of this role will be to lead ITIL aligned core processes, including
providing guidance to operational teams to effectively minimise ongoing impacts to service.
Vision & Core Values
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Data 3's vision is to harness the power of people and
technology for a better future.
These core values define the expected behaviours of our
people, which in turn shape the culture of our business.
Key Responsibilities
· As part of the process team, provide a point of contact responsible for coordinating and managing the core processes -
Incident, Problem, Knowledge, Change, and Configuration, across the MS business unit and clients.
· Work with internal and external stakeholders to embed the processes wi...