Home / Jobs / ITSM Processes coordinator
Posted:
March 02, 2026
Location:
Biel, Bern, Switzerland

Job Description

  • Publish change policy (lead times, risk scoring, validation/backout requirements).
  • Chair CAB/ECAB; maintain freeze/blackout windows; ensure approvals before implementation.
  • Drive standardization pipeline (convert normal → standard where feasible); oversee PIRs for failed/unauthorized changes.
  • Define reactive/proactive problem workflows; standardize RCA methods (5-Whys, Ishikawa, etc.).
  • Lead RCA for P1/P2; maintain known errors & workarounds; assign corrective actions and owners.
  • Track effectiveness; elevate via risk management when mitigations are deferred.
  • Release management :
  • Approve release policy (types, gates, rollback) and release calendar; align with business blackout periods.
  • Coordinate UAT leads & acceptance criteria; ensure evidence capture; convene PIRs for failed releases.
  • Ensure every release is governed by an approved change.
  • Map the global ICT coordinator’s mas...

Apply for this Job

Submit your application for the ITSM Processes coordinator position at GF Machining Solutions Management SA.

Apply Now Save for Later

Job Overview

Job Type: Full-time
Location: Biel, Switzerland
Posted: March 02, 2026
Deadline: April 11, 2026