ITSM Processes coordinator

United Machining is seeking an experienced ITSM processes Coordinator to own the ITIL process governance and business risk control across change enablement, problem management, release management, and service level management. The job owner define policies, chair CAB/ECAB, lead RCAs and PIRs, run release calendars/UAT readiness, and hold service providers accountable to SLA commitments.

Are you interested?? Join us!

Your tasks

• Change enablement :
• Publish change policy (lead times, risk scoring, validation/backout requirements).
• Chair CAB/ECAB; maintain freeze/blackout windows; ensure approvals before implementation.
• Drive standardization pipeline (convert normal → standard where feasible); oversee PIRs for failed/unauthorized changes.
• Problem management :
• Define reactive/proactive problem workflows; standardize RCA methods (5-Whys, Ishikawa, etc.).
• Lead RCA for P1/P2; maint...