ITSM Professional - Incident, Problem, Change & Event Management

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a member of the Firmwide Process Management Team, you will be responsible for controlling, documenting, governing, maintaining, and improving firmwide policies, processes, procedures, and job aids related to Change Management, Problem Management, Incident Management, and Event Management. This role focuses on ensuring operational resilience, managing risk effectively, and maintaining compliance with regulatory and audit requirements.

You will leverage your expertise to manage critical data in accordance with governance frameworks while ensuring adherence to firm controls and audit standards. Additionally, you will cross‑train with process SMEs to provide support on process optimization as needed.

Key Responsibilities

• Manage and mature firmwide ITSM processes across Change, Problem, Incident, and Event Management with a foc...